Frequently asked questions
Yes! We specialize in custom-made rugs and car floor mats. You can upload your design
during checkout or email us at sotufted@gmail.com with what you have in mind
Each item is made-to-order. Please allow up to 4 business weeks for production and 1–3
business weeks for shipping. International delivery times may vary based on location
Yes! We ship internationally. Shipping costs are calculated at checkout based on your region.
All sales are final. Because each product is made-to-order or customized, we do not offer
returns or exchanges. If your item arrives damaged or defective, please contact us within 14
days so we can help make it right.
If your order hasn’t entered production yet, email us right away at sotufted@gmail.com. If
production has started, the order may need to be canceled and re-placed with the correct
address
Unfortunately, we cannot modify orders after they’re placed. Please double-check all details
You can email us anytime at sotufted@gmail.com or use the Contact Us form on our website.
Please include your order number for faster service.